UCaaS & Business Communications · Western Massachusetts
Your business communicates everywhere. Your phone system should too.
The way businesses communicate has changed fundamentally. Your team works from the office, from home, from job sites, and from the road. Your clients expect to reach you by phone, text, video, and message — and they expect a seamless experience regardless of which channel they choose. A traditional phone system anchored to a physical location and a single device was not designed for this reality. Unified Communications as a Service was.
NetWerks delivers UCaaS through RingCentral — the industry-leading unified communications platform — as a certified RingCentral Ignite partner. Trained and qualified to guide your organization through the full process from scoping and design through implementation and ongoing support. Voice, SMS, secure instant messaging, video conferencing, internet fax, and call center capabilities in a single platform that scales from 2 users to 2,000 without changing systems.
When the phones go down, the business goes down with them
Communication failures are rarely dramatic until they are catastrophic. A dropped call is a dropped opportunity. A phone system that goes down during business hours is not an IT inconvenience — it is a revenue event.
Whoever answers the phone gets the order
A high-tier building materials wholesale distributor with an inside sales team of seven discovered this the hard way with a $30,000 on-premises phone system that had problems from day one. When high-value project sites needed materials within 48 hours, they called whoever picked up. When the phones were down, those orders went to the next vendor on the list. Every time. No exceptions.
On-premises systems that own you
Traditional PBX and on-premises VoIP servers require capital investment, ongoing maintenance, specialist knowledge to manage, and a physical location to run from. When they fail — and they do — your IT provider calls the phone system vendor, who calls the hardware vendor, while your team sits with dead phones. UCaaS eliminates the hardware dependency and the single point of failure entirely.
A team that works everywhere but communicates nowhere
Remote workers using personal cell phones. Office staff on desk phones. Field teams with no connection to the main system. Messages falling through the gaps between channels nobody manages. UCaaS unifies every communication channel — voice, video, messaging, SMS, fax — into a single platform every team member uses regardless of where they work.
A phone system that can't grow with you
Adding lines to a traditional PBX means hardware procurement, configuration, and waiting. Removing them means paying for capacity you no longer use. UCaaS scales up and down on demand — add a user in minutes, remove one the same day, and never pay for more capacity than you actually need.
The RingCentral difference
"Business moves at the speed of your communications — voice, video, messaging, SMS, and fax, wherever your team works."
RingCentral is not a phone system with extra features bolted on. It is a unified communications platform built from the ground up for the way modern businesses actually work — continuously innovating with AI-powered capabilities that keep your team productive and your clients connected.
Everything your business needs to communicate — in one platform
RingCentral brings together every communication channel your business uses into a single, managed, enterprise-grade platform — with the reliability and uptime that enterprise organizations depend on, at a price point designed for businesses your size.
Voice over IP (VoIP) telephony
Enterprise-grade voice calling from desk phones, softphones, and mobile devices — with crystal-clear call quality, auto-attendant, call routing, call recording, voicemail to email, and every feature a professional phone system requires. Works on any device, anywhere you have an internet connection.
Secure team messaging
Encrypted internal messaging that keeps team communications on a managed, secure platform rather than personal SMS threads and consumer messaging apps. File sharing, task management, and conversation threads built into the same platform your team uses for calls and video.
Video conferencing
HD video meetings with screen sharing, recording, and AI-powered features — no separate video platform needed. Start a video call from any conversation with a single click. Works from any device, no downloads required for external participants.
SMS & business texting
Send and receive SMS text messages from your business phone number — not your personal cell phone. Client texts stay on the business platform, accessible to the team, documented, and manageable. Keeps personal and business communications cleanly separated.
Internet fax
Send and receive faxes through the platform without a fax machine — faxes arrive as PDFs, are sent from any device, and are stored and searchable. HIPAA-eligible fax transmission available for healthcare environments requiring secure PHI transmission.
AI-powered capabilities
RingCentral continuously innovates — AI-powered call transcription, meeting summaries, smart noise cancellation, and an AI assistant that helps your team work more efficiently. Capabilities that were enterprise-only features two years ago are now available to every RingCentral user at every tier.
Two platforms — one for every business communication need
RingCentral offers purpose-built platforms for different communication needs — from unified business communications to full contact center capability. NetWerks implements both.
RingEX
Complete unified communications for your entire organization
Voice, video, messaging, SMS, and fax in a single platform — for every team member, on every device, from every location. The core RingCentral platform that replaces your traditional phone system and every communication tool you currently manage separately.
RingCX
Contact center capability for businesses that live on customer calls
Full contact center functionality — inbound and outbound call management, IVR, intelligent routing, real-time analytics, agent performance dashboards, and omnichannel customer engagement. For inside sales teams, customer service operations, and any business where call volume and call management directly drive revenue.
HIPAA-eligible RingCentral configuration for healthcare and regulated environments.
Healthcare practices, legal firms, and other organizations that handle sensitive client information require communications platforms that meet their regulatory obligations — not just communications platforms that work. RingCentral offers a HIPAA-eligible configuration that most generic VoIP providers cannot match, with Business Associate Agreement availability for covered entities and the secure fax transmission that healthcare workflows depend on.
NetWerks implements and configures HIPAA-eligible RingCentral environments — ensuring your communications platform meets the Security Rule requirements that apply to ePHI in transit and at rest. The same Ignite partner expertise that designs your UCaaS deployment also understands the compliance context it operates in.
RingCentral Ignite Partner
Not a reseller. A trained implementation partner.
The RingCentral Ignite program certifies partners who have completed rigorous training across the full RingCentral product portfolio — qualifying NetWerks to guide your organization through every step from needs assessment and system design through number porting, implementation, user training, and ongoing support. You get a partner who knows the platform deeply, not a reseller who hands you a login and a help desk number.
Scoping & design
Right platform, right configuration, right from the start
Implementation
Number porting, configuration, and cutover without downtime
Training & support
Your team knows how to use it. NetWerks supports it ongoing.
UCaaS looks different depending on your industry
The platform is the same. The configuration, compliance requirements, and use case are not. Select your industry to see how UCaaS applies to your specific environment.
Let's start with a conversation about how your team communicates
A 15-minute discovery call covers your current phone system, how your team actually communicates today, what's not working, and what the right RingCentral configuration would look like for your specific environment. No jargon, no pressure, no obligation. If RingCentral isn't the right fit, we'll tell you that too.
Already know you want to move forward? The discovery call is also where we start the scoping process — number porting requirements, user count, device needs, and any compliance configuration requirements that affect your implementation.
- No obligation — ever
- No jargon — plain English only
- RingCentral Ignite certified partner
- HIPAA-eligible configuration available
- Veteran-owned • Live answer guaranteed
- Serving within 50 miles of Springfield, MA
Springfield · Agawam · Westfield · Chicopee · Holyoke · Northampton · Ludlow · East Longmeadow · Longmeadow · West Springfield and surrounding Hampden County communities
